KIDZ TOWN Rules of Play

1 All children must be accompanied by a responsible adult over 18 years of age and they must remain within the building at all times during the session

2 Shoes must be removed before entering the KIDZ TOWN play area, with socks to be worn by children and adults at all times. Shoes can again be worn on entering Kidzy’s Kitchen and upstairs.

3 Play sessions are restricted to 90 minute sessions and can be joined at any time, however the session will end at the advertised time.

4 It is the responsibility of the supervising adult to ensure children in their care are well behaved at all times. KIDZ TOWN is a gentle role-play town and and fighting, bullying, rough play, swearing, throwing play equipment and any other bad behaviour will not be tolerated. Guilty parties may be asked to leave without refund, should a warning from staff go unheeded.

5 For health and safety reasons, the consumption of any food or drink in the town play area or upstairs in the sensory room is strictly not allowed. Also no chewing gum is to be used anywhere in KIDZ TOWN.

6 Please do not remove toys or play equipment from the area in which you have been playing.

7 Any accidents or incidents should be reported to a member of staff so we can provide the necessary support and assistance and so it can be logged for future reference.

8 KIDZ TOWN cannot be held responsible for accidents that occur due to the result of a child’s behaviour when playing or due to the lack of adult supervision.

9 Please help us maintain the high standard of play in KIDZ TOWN by reporting any broken or loose equipment so it can be repaired or removed and replaced. Also please ensure that any KIDZ TOWN property is left behind upon leaving your session.

10 KIDZ TOWN has limited storage available for your personal possessions, but cannot be held responsible for any loss or damage during your visit.

11 Tickets are strictly non-returnable, but date/time changes can be accommodated if given over 24 hours notice.

12 Buggies/prams can be stored at reception.

13 Please park within the spaces available in the car park and respect the disabled bays. KIDZ TOWN will not accept any responsibility for any incidents or accidents within the car park. Please note, if the car park is full that there is off road,parking available on Colquhoun St and other nearby side streets.

14 KIDZ TOWN is strictly non-smoking inside and also in our car park, which is shared with a local nursery. This includes the use of other vapour type products.

15 Ticket prices for KIDZ TOWN may change and our website will be updated accordingly.

16 Due to circumstances beyond our control we reserve the right to cancel a session and a refund will be issued.

17 Our opening hours are subject to change without prior notice or knowledge however we will endeavour to communicate this through our website and social media.

18 We reserve the right to close of any area of KIDZ TOWN if we believe there to be any risk to the safety of guests.

19 Any guest , adult or child causing wilful damage to our equipment , fixtures or fittings will be liable to pay for any damage caused.

20 Outside food/beverages cannot be consumed in KIDZ TOWN without prior arrangement with the management.

21 Children or adults who have been unwell within the past 48hours should not visit KIDZ TOWN, to prevent the risk of infection and any guests who becomes unwell during their session will be politely asked to leave to prevent the spread of infection to other guests.

22 KIDZ TOWN will acquire consent from parents/carers before posting any images of children playing on social media or our website.

23 Guests may photograph / video their own children for private , personal and non-commercial use only and must respect the privacy of other guests.

24 No animals are permitted in KIDZ TOWN, with the exception of assistance animals.